We're here to help. If you start to feel unwell during your visit to H₂O Xtream, please alert a staff member.
Planning a visit? Please keep the following in mind:
- Follow our Shower, Swim, Snack guide for a safe and enjoyable visit.
- Don't bring any glassware or food (kai) with you poolside. Please use our dedicated food area.
- Walk with care and watch out for slippery floors.
- If you have been unwell with a tummy bug, avoid visiting us for at least two weeks after being ill.
- Toddlers under 4 years old must wear a waterproof nappy when in the pool.
- Visiting with kids? Check our supervision rules and adult-child ratios.
Unsure whether a swim or visit to the pool is right for you? If you are pregnant, have a serious illness, heart or respiratory condition, high or low blood pressure, or any other medical condition, please check with a medical professional before visiting us.
For everyone's safety, suitable swimwear is a must at H₂O Xtream.
Everyday clothing, like t-shirts, trackpants, and jeans or jean shorts is not permitted in our pool. These items are made from heavy fabrics that absorb water, making swimming unsafe and increasing the risk of drowning.
Staff may ask anyone wearing unsuitable clothing to leave the pool. If you have paid for entry but do not have appropriate swimwear, you may be offered a free swim pass to return another time.
Thank you for helping us keep everyone safe.
Swimwear that is NOT suitable
The following types of clothing are not suitable:
- cotton or denim;
- loose-fitted clothing;
- underwear;
- gang patches or insignia; and
- streetwear, including caps and hats.
Swimwear that IS suitable
The following types of swimwear are suitable:
- board shorts or swimming trunks;
- swimming suit or bikini;
- rash shirt or vest;
- speedo-style trunks;
- wetsuit or bodysuit;
- full-body swimwear;
- swimming / waterproof nappies;
- compression clothing; and
- goggles.
Your safety is our top priority.
H2O Xtream is a Poolsafe-assessed facility, and we follow strict safety and supervision guidelines for children under 5 and children under 10.
Visiting with children under 5 (U5)
Click on the tiles below for our rules about visiting with children aged 0-4.
General requirements
- Please maintain a ratio of one adult to two children under 5.
- Supervising adults must be in the water within arm's reach at all times.
- If you are supervising a child under 5, you must wear an orange band at all times. This is to help keep you visible to our lifeguard team in case you need any support.
I'm visiting with more than one U5 child. How many adults need to come?
| Number of children under 5 |
Number of adults required |
| 1 |
1 |
| 2 |
1 |
| 3 |
2 |
| 4 |
2 |
| 5 |
3 |
If you're planning a visit with more than one child and are unsure about how many adults will need to be there to supervise, please contact us.
Visiting with children under 10 (U10)
The following requirements apply when you visit with children aged 5-9.
General requirements
- Please maintain a ratio of one adult to four children aged 5-9.
- Adults must be actively supervising at all times, but they do not need to be in the water.
- Active supervision means: be at a close distance where you can see, hear, and be heard by your child.
- Be prepared to provide immediate help to your child or children.
- All U10 children must wear a green band at all times, to be clearly visible to our lifeguard team.
I'm visiting with more than one U10 child. How many adults need to come?
| Number of U10 children |
Number of adults required |
| 1 |
1 |
| 2 |
1 |
| 3 |
1 |
| 4 |
1 |
| 5 |
2 |
| 6 |
2 |
If you're planning a visit with more than one child and are unsure about how many adults will need to be there to supervise, please contact us.
Visiting with a mix of U5 and U10 children
Check how many adults need to supervise when you visit with a family or group that includes both U5 and U10 children.
How many adults need to supervise?
| Group of U5 and U10 children |
Number of adults required |
| 1x U5 and 1x U10 |
1 |
| 2x U5 and 1x U10 |
2 |
| 3x U5 and 1x U10 |
2 |
| 1x U5 and 2x U10 |
2 |
| 1x U5 and 3x U10 |
2 |
| 1x U5 and 4x U10 |
2 |
| 2x U5 and 2x U10 |
2 |
If you're planning a visit with more than one child and are unsure about how many adults will need to be there to supervise, please contact us.
While our qualified lifeguards are always on duty, patrolling all pool areas to ensure a fun and safe environment for everyone, we ask that you keep these safety measures in mind when using the Wave Pool and Rapid River Ride.
- The Wave Pool reaches 1.8m, and the Rapid River Ride is 1.2m deep with strong currents. Both areas require strong swimming skills.
- If you're not a confident swimmer, we recommend staying in the shallow areas.
- Children must always be supervised by an adult. Check our supervision rules.
All riders must meet both the age and height restrictions before they are allowed on the slides.
Please follow these important health and safety rules while using the slides:
- Age restriction: Children under 5 years old are not allowed to ride on the slides.
- Height restriction: Children under 1.02 metres tall are not allowed to ride the slides.
- One rider at a time: Only one person is allowed on the slide at a time.
- Glasses: Glasses must be securely attached or removed before riding the slide.
- Swimwear restrictions: No swimwear with exposed zippers, buckles, rivets, or metal ornamentation.
- Maximum weight: The slide has a maximum operational load of 1 person and 136kg.
- Riding position: The slide must be ridden feet first, lying down on your back.
- Signal from staff: Please wait for the staff’s signal before starting your ride.
- Safety actions: Do not run, dive, stand, kneel, rotate, or stop while on the slide.
- End of slide: At the end of the slide, follow instructions from staff and exit quickly and safely.
- All users must be over 16 years of age.
- Please shower before entering the pools after you have used our hot spots.
- Please do not wear street clothes in the sauna and steam room. Appropriate swimwear only.
- Drink plenty of water to stay hydrated
- Take a break from any of the hot spots after every 15 minutes.
- Please sit on a towel when using the steam and sauna rooms.
- Do not pour water or essential oils on the wood or elements.
- Do not obstruct vents or elements.
- Seek help from staff if you start to feel uncomfortable or dizzy.
- If you are pregnant, have a serious illness, heart or respiratory condition, high or low blood pressure, or any other medical condition, please check with a medical professional before use.
- The spa pool is drained every Friday for regularly scheduled cleaning.