Holiday Programme Online Bookings

Online booking is now available and it is quick, easy and secure. 

You can go to the top of this webpage and click on the button to book now. This will take you to our new online booking portal.

Before you proceed, you must first check whether you are an existing customer with us.

• Enter your email address in the left-hand side and select ‘Forgot Password?
• If you have an existing account with us, follow the prompts to set up your parental profile.
• If you don’t have an account with us, you will see a red error message (Email address not found).

For customers who needs to set up their new family profile

• Move your mouse over to the right side of the screen.
• Create an account following the prompts on the right-side of the screen.
• The account details must be the details of the parent/caregiver.

Once all parental/caregiver has set up their profile, 

• create a child profile for each child you want to book for by adding a family member.
• Click the ‘Family’ section and ‘Add Family Member’.
• Once your family members have been created, you can select ‘Book’.
• Select the programme activities you want to book and select the family member attending.

Once payment is processed, you will receive an email confirmation that captures a breakdown of what you have booked and the amount paid.

Note: Previous website bookmarks you have saved in your browser for our online booking will no longer work.

If you qualify for WINZ OSCAR Subsidy, please DO NOT USE our online booking options.

You are required to complete two forms - a manual booking form and the WINZ Subsidy form.

These forms are now available:

• at H2O Xtream reception
• via email
• download them below.

Once you have completed the two forms, please drop them off to our H2O Xtream reception at 26 Brown St, Upper Hutt Central, Upper Hutt 5018. You can also scan the completed forms and email them to h2oholidays@uhcc.govt.nz

If you need clarification, please email us or ring our Customer Service team on 04 527 2113.
 

Please be aware that we are unable to take bookings for the Holiday Programme via telephone. 

Simply secure your booking using our online booking system. It is easy to use. Go to the top of this web page and book now. 

Once you have completed your booking and make payment, you will receive an email confirmation that your booking has been processed.  There will be a breakdown of your selection and the amount paid in that email confirmation. 

Direct debit fees are as below:

• Bank Account: $0.75
• Card Account Transaction: $0.44
• Visa/Mastercard Transaction: 1.89%
• American Express Transaction: 3.85%
• Failed Transaction Fee: $4.00

The fee is for using the Payrix payment system through our new booking portal. This fee is a provider charge.

Please email h2oholidays@uhcc.govt.nz to advise us in writing of your child's absence at least 48 hours before the session commences.

If you have provided at least 48 hours in writing of a cancellation, refunds will be arranged.

No credits or refunds will be given where a session is missed or when the notice period is less than 48 hours in writing.

It is extremely important we know if your child has a medical condition or is on medication.

When completing your online booking, you will have the option to enter relevant medical information about your child.

We recommend bringing:

• swimwear
• towel
• packed lunch
• water bottle
• any necessary medication (clearly labelled)

If you have complaints about the programme or staff members, you can:

• Approach the programme supervisor who will attempt to resolve the matter. 
• If you are still unsatisfied with how the matter has been dealt with, you should email the Recreation Services Manager. 
• Further concerns/complaints must be made in writing and must contain details of the grievance and desired outcomes. The Recreation Services Manager will respond to the complaint within 14 days. Where possible, a mutually agreeable outcome will be sought. 
• If you wish to take the matter further, you can raise it with Te Kāhui Kāhu - the Social Sector Accreditation Team, who are responsible for granting the programme accreditation as an OSCAR provider. Go to www.tekahuikahu.govt.nz for further information.

Yes. If you arrive late for pickup, additional charges may apply. Please ensure you collect your child on time to avoid fees.